🔁 Return & Refund Policy
We want you to be 100% satisfied with your Grazle purchase. If you're not happy, we’re here to help.
1. Return Window
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Most products can be returned within 7 days of delivery.
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Items must be unused, in original packaging, and with all accessories/documents.
2. Non-Returnable Items
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Items marked as non-returnable (e.g., hygiene products, opened appliances).
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Products with physical damage not reported within 24 hours of delivery.
3. How to Request a Return
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Contact us at support@grazle.co.in or through the app/website.
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Provide your Order ID and a brief reason for return.
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We will schedule a pickup or guide you for drop-off.
4. Refund Process
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Refunds are processed after the returned item is inspected and approved.
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Refunds will be made to the original payment method within 7-10 working days.
5. Exchange Policy
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Exchange available only if the product is defective or the wrong item was delivered.
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Exchange requests must be made within 3 days of delivery.
